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Your
organisation must ensure that your customers are greeted
by an agent that can help them first time, every time.
And your customers’ exposure to such a variety of media
means that, to effectively communicate with them, your call
centre must handle more than telephone calls: email and
Web-chat are now essential.
Ericsson Enterprises Limited has at its fingertips an extensive
range of in-house products, technologies and service expertise.
Coupled with best-of-breed solutions from leading application
developers, our resources provide you with customer interaction
solutions that are tailored, cost-effective, and most importantly,
CRM-Centric.
Solidus eCare™, the award-winning multimedia contact
centre solution, is designed to help companies manage all
types of customer interaction. Solidus eCare features the
sophisticated skills-based routing of telephone calls, emails,
and Web-chat. Its self service capabilities include Interactive
Voice Response (IVR), auto-response email, and Virtual Agents
for your Website. And all incoming interactions can be seamlessly
blended with scripted outgoing campaign calls, while a single
point of management ensures that you maintain complete control
over your contact centre.
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Experience Solidus eCare’s exciting
chat and collaboration capabilities first hand, and find out
more at www.solidusecare.co.uk
Explore our Contact Centre Toolbox,
which includes the unique eModeller contact centre planning
tool, white papers, and a glossary of 'those' confusing
industry terms – just ask one of our chat agents for
details.
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first 100 visitors can also request a complimentary
copy of "100 Practical Tips to Improve
the Performance of your Contact Centre",
soon to be published by contactcentreworld.com |
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Alternatively,
please contact our Customer Interaction Centre on 0870
243 3040.
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